Support
Contact
Three routes, each read by the team that can actually answer it. A specific question sent to the right inbox is answered in one exchange rather than three.
Accounts and orders
- Quotations, lead times, and bulk quantities
- Order requests, references, and status
- Custom quantities and non-catalog materials
Documentation
- Certificates of analysis for a specific lot
- Safety data sheets and specification sheets
- Document re-issue for material already supplied
Account qualification
- New account applications and business verification
- Supplier questionnaires and quality agreements
- Changes to an existing account's approved catalog lines
Before you write
A question about a specific material is answered faster with its catalog number, and a question about a specific delivery is answered faster with its lot number or order reference. Both are printed on the paperwork that travelled with the shipment.
Several common questions already have written answers: the FAQ covers ordering, qualification, and documentation; shipping and returns covers delivery, damage, and what can and cannot be returned; quality standards covers what is checked before a lot is released.
What we will not answer
We do not provide preparation, reconstitution, dosing, or administration information for use of any material in a person or an animal, and we do not describe therapeutic, cosmetic, or performance outcomes for anything in the catalog. Questions of that kind are declined with a reason rather than answered in general terms.
If you are looking for a product for personal use, this is not the right supplier — these are laboratory reagents and bulk manufacturing ingredients, and a licensed clinician is the right route for anything intended for a person.