Account
Buyer qualification
Qualification decides whether an order can be accepted. It is asked once, before the first order, and it is stated on the product page rather than sprung at the end of checkout.
What it asks for
- Who the organisation is
- A legal name, a location, and something that ties the two together — a website, a purchase-order contact, or an institutional email domain. Individuals buying for personal use are not supplied.
- Who you are within it
- A named contact with authority to purchase, and a role. Orders are confirmed with that contact rather than with whoever last used the cart.
- What the material is for
- A short description of the application, in the buyer's own words. It does not need to disclose proprietary work; it needs to establish that the intended use is one these materials are supplied for.
- An attestation per catalog line
- The research line and the cosmetic line carry different restrictions, so each is attested separately. Attesting to one does not qualify you for the other.
Qualification by catalog line
Research Reagents
Orders from this line ship to qualified institutional or business accounts only. Account qualification is reviewed before an order is accepted.
For laboratory research use only. Not for human or veterinary use, not for diagnostic or therapeutic use, and not for food or cosmetic use.
Cosmetic Ingredients
Orders from this line ship to verified business accounts only. Business verification is reviewed before an order is accepted.
Bulk cosmetic ingredient supplied business-to-business for formulation. Not a finished cosmetic product and not for direct consumer use.
Why a supplier asks at all
A supplier is responsible for who it sells to, not only for what it sells. Asking who the buyer is and what the material is for is the ordinary way that responsibility is discharged, and it is the reason this catalog is not open to consumer purchase.
It is also worth being direct about what qualification is not. It is not a clearance, it does not transfer the buyer’s own regulatory obligations to the supplier, and an attestation on a form does not make a use lawful that otherwise would not be. Both parties keep their own responsibilities.
If an application is declined
You are told, and told why where it can be explained. Most declines are a missing link between a person and an organisation rather than a judgement about the work, and they are usually resolved by applying from an institutional email address or naming a purchasing contact. An application can be resubmitted.